Privacy Policy

Last updated: 26 July 2026

Easy Electrical London Ltd respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, why we use it, how long we keep it and the rights available to you.

1. Who we are

Easy Electrical London Ltd is the organisation responsible for your personal information.

Telephone: 0203 930 1223
Email: info@easyelectricallondon.co.uk
Website: www.easyelectricallondon.co.uk

2. Personal information we may collect

Depending on how you contact us and the service requested, we may collect:

• Your name, company name and contact details.
• Your billing address and the address where electrical work is required.
• Information about the property, electrical installation, access, parking and appointment requirements.
• Details of the work, fault or service you are requesting.
• Photographs, documents or other files you provide to help us assess or complete the work.
• Quotation, booking, payment and invoice information.
• Records of emails, telephone calls, messages and other correspondence.
• Inspection results, certificates, reports, job notes and photographs relating to the electrical work.
• Technical information generated when you use our website, such as your IP address, browser type, device information and cookie data where applicable.

3. How we obtain your information

We normally receive personal information directly from you when you complete a form, request a quotation, make a booking, contact us or instruct us to carry out work.

We may also receive information from a landlord, tenant, property owner, managing agent, employer, contractor or another person authorised to arrange the work.

4. Why we use your information

We may use your information to:

• Respond to enquiries and assess requested work.
• Prepare quotations and confirm appointments.
• Carry out electrical inspection, testing, repair, installation and remedial work.
• Produce certificates, reports, invoices and completion records.
• Take payment and maintain financial and accounting records.
• Communicate with you about appointments, access, findings, additional work and aftercare.
• Manage complaints, warranties, insurance matters, legal claims and payment disputes.
• Improve our services, website, administration and customer experience.
• Meet legal, regulatory, tax, accounting and safety obligations.

5. Our lawful bases

We process personal information only where we have a lawful reason to do so. Depending on the circumstances, this may include:

• Contract: where the information is needed to provide a quotation, arrange a booking or carry out an agreed service.
• Legal obligation: where we must keep records or provide information to comply with tax, accounting, safety or other legal requirements.
• Legitimate interests: where it is reasonably necessary to operate and protect our business, communicate with customers, recover debts, prevent fraud, maintain records or deal with complaints and legal claims.
• Consent: where you have freely agreed to a particular use of your information and can withdraw that consent.

6. Who we may share information with

We do not sell personal information.

Where necessary, information may be shared with:

• Employees, approved subcontractors and other persons involved in delivering the service.
• Job-management, customer-management, email, hosting, file-storage and communication providers.
• Payment processors, banks and finance providers used to process payments.
• Accountants, insurers, legal advisers and other professional advisers.
• Certification bodies, scheme providers, regulators, local authorities or utility providers where relevant.
• Debt-recovery providers, courts, law-enforcement authorities or public bodies where legally required or reasonably necessary.

We require service providers handling personal information on our behalf to protect it and use it only for the agreed purpose.

7. International transfers

Some technology providers may store or process information outside the United Kingdom. Where this occurs, we will use providers and safeguards intended to provide an appropriate level of protection in accordance with applicable data-protection law.

8. How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including meeting legal, accounting, warranty, insurance and dispute-resolution requirements.

Quotation, job, invoice, payment, certificate and related business records will normally be retained for up to six years after the relevant transaction or work is completed, unless a longer or shorter period is justified.

Enquiries that do not lead to work may be deleted sooner when they are no longer needed.

9. How we protect information

We use reasonable organisational and technical measures to protect personal information against accidental loss, unauthorised access, misuse, alteration or disclosure.

Access is limited to people and service providers who reasonably need the information for business or legal purposes.

10. Your data-protection rights

Depending on the circumstances and the lawful basis being used, you may have the right to:

• Ask for a copy of your personal information.
• Ask us to correct inaccurate or incomplete information.
• Ask us to delete information in certain circumstances.
• Ask us to restrict the use of information in certain circumstances.
• Object to certain uses of your information.
• Ask for information you provided to be transferred where the right to data portability applies.
• Withdraw consent at any time where consent is the lawful basis.

These rights are not always absolute. We may need to retain or continue using information where we have a lawful reason to do so.

11. Marketing

We will not send electronic marketing without an appropriate lawful basis.

You can ask us to stop sending marketing communications at any time by contacting us. This will not prevent us from sending necessary messages relating to an enquiry, booking, quotation, payment or existing service.

12. Cookies and website information

Our website may use necessary cookies and similar technologies to operate properly, maintain security and remember basic settings.

Where non-essential analytics, advertising or similar cookies are used, they should be controlled through the website’s cookie-consent settings.

13. Links to other websites

Our website may contain links to websites operated by other organisations. We are not responsible for their privacy practices, and you should read their privacy notices separately.

14. Complaints and questions

Questions, requests or concerns about personal information can be sent to:

Email: info@easyelectricallondon.co.uk
Telephone: 0203 930 1223

You also have the right to complain to the Information Commissioner’s Office if you are unhappy with how your information has been handled.

15. Changes to this policy

We may update this Privacy Policy when our services, systems or legal obligations change. The latest version will be shown on this page together with its updated date.